Description

Document & Business Solutions (DBS) is the company's primary mail and print production provider for the firm, globally, operating across APAC, EMEA, Latin America (LATAM), and North America (NAMR) in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, document design & creation, scanning & archiving fulfillment, hard-copy document digitization, messenger & courier services, mail/package distribution and more. Additionally, DBS manages and maintains the firmwide "Smart" suite of products, including SmartPrint (floor copiers/printers), SmartMail (mail digitization), and SmartDox (DBS's online service platform), offering candidates the opportunity to contribute to a truly global, technology-enabled operations environment.

As a Document & Business Solutions Operations Specialist II in Document & Business Solutions (DBS), you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards. Some of the functions include but are not limited to:

Job Responsibilities

• Manage mailroom counter operations and provide front-line support to employees
• Scan incoming mail and distribute it using digital applications; sort, track, and record all incoming and outgoing mail and packages for compliance purposes.
• Process outgoing shipments, ensuring timely dispatch and accurate documentation; collaborate with courier companies, postal agencies, and vendors as needed.
• Handle administrative tasks, including reporting, invoice processing, and analytics
• Maintain and operate mailroom equipment, ensuring proper functioning and timely maintenance
• Manage inventory of assets and office supplies, conducting regular stock checks and replenishment
• Coordinate device maintenance and troubleshoot network devices such as printers and lockers
• Identify and resolve non-compliant activities, escalating issues as appropriate
• Assist with training new mailroom staff or temporary workers
• Perform messenger services as needed, including the secure delivery and pickup of documents (e.g., POA-Power of Attorney materials), in accordance with applicable policies, procedures, and control requirements.
• Support the team with additional operational duties and special projects as assigned, ensuring timely execution and alignment with business needs.

Required qualifications, skills, and capabilities

• Good customer service skills, with the ability to interact positively with employees and external partners
• Strong organizational and time management skills
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Experience administrative work
• Ability to follow directions, show initiative, and work under minimal supervision
• Proficiency in Microsoft Office products (Excel, Word, PowerPoint, Outlook)
• Comfortable with basic business technology and mailroom systems
• Good verbal and written communication skills in Korean
• Intermediate proficiency in English, both verbal

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.