Description

Blend customer service and warehouse support in a varied role with full training and career development. Your new company
Our client is a proudly Australian-owned organisation with a long-standing reputation for delivering high-quality technology solutions across Australia and New Zealand. With a collaborative team culture and a strong commitment to customer service, they are seeking a motivated individual who is eager to learn, develop new skills, and become an integral member of their WA operation.

Your new role
As a Customer Service & Warehouse Support Officer, you'll join a small, close-knit team where no two days are the same. This is a highly varied role that combines customer service, administration, order processing, inventory coordination, and hands-on warehouse support.You'll be the first point of contact for customers, assisting with enquiries, processing orders, coordinating deliveries, and helping ensure products reach customers on time. Over time, you'll also develop technical product knowledge, allowing you to confidently assist customers with product-related questions and recommendations.
Key Responsibilities:

• Provide exceptional customer service via phone and email
• Process customer orders accurately using internal systems
• Manage customer enquiries, complaints, and credit requests
• Assist with freight tracking and delivery coordination
• Liaise with internal teams to manage stock availability and backorders
• Support inventory management, stock takes, and warehouse operations
• Assist with picking and packing activities as required
• Maintain strong compliance with workplace safety procedures

What you'll need to succeed

Previous experience in customer service, administration, retail, or a similar customer-facing role

Strong communication skills and confidence speaking on the phone

Excellent attention to detail and data entry accuracy

A proactive attitude and willingness to learn new systems and products

Ability to manage competing priorities in a fast-paced environment

Comfortable working across both office and warehouse environments

ERP, CRM, inventory, or warehouse experience will be highly regarded but is not essential

Most importantly, we're looking for someone with a positive attitude, strong work ethic, and the desire to build a long-term career within a supportive team environment.

What you'll get in return

• Salary of $62,000 incl Super (negotiable up to $70,000 incl Super for the right experience)
• On-site parking
• Comprehensive training and ongoing support
• Exposure to both customer service and operational functions
• Mentorship from an experienced and supportive manager
• Stable, long-term opportunity within a well-established Australian business
• Opportunity to develop valuable technical and product knowledge

What you need to do now
If you're interested in this opportunity, click 'Apply Now' to submit your up-to-date CV, or contact Tammy Bora in Hays Office Support for a confidential discussion about the role.If this position isn't quite the right fit, but you're considering your next career move, feel free to reach out to Tamlin Bora on +61 8 9265 9169 or email tamlin.bora@hays.com.au for a confidential discussion about opportunities across the Perth market.
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