Description

Job Title

Manager - Contract and Invoice Operations

About US:

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the Role

Key Responsibilities:

• 10+ years in Contracts/Invoicing Ops in global environment

• Ability to drive technical issues towards resolution

• Understands and complies to controls in own area

• Excellent interpersonal and communication skills

• Responds positively to direction and shows energy in delivering what is expected within own area of work

• Ability to effectively prioritize and deliver on promises

• Proactive, solution-focused mind-set and positive "can do" attitude

• Entrepreneurial attitude to drive issues towards resolution

• Ability to work in often pressurized environment

• Receptive to feedback and is willing to learn from mistakes

• Active teammate

• Deliver process related trainings for newcomers

• Train the Team on new / changed process steps

• Initiate and coordinate assessments in the team to ensure the knowledge is cascaded and conduct frequent refresher training to bridge the gaps

• Take proactive steps to standardize the process across markets and co-ordinate process change planning and implementation

• Work closely with Team Leader and Governance team in communicating the change

• Ensure the process documentations are in place and keep a track on the updates and ensure the updates are also documented in Desk Top Procedures

• Support operations by changing the priorities of incidents raised. Change the priorities as per request from team, supervise and communicate the issues and its impact on operations

Role :

• Collaboration and Communication

• Own, Hold & Attend Regular Sales Meetings (Market, Internal & CIO Teams)

• Regularly Review and Update sales about customer claims

• Document MOM thru email

Continuous Improvement

• Observe, Identify and flag/share findings for the process improvement

• Adherence and deliver SLA's set for the teams

• Work for the process, with Sales to ensure less dependency <10%

Rewards & Benefits Statement: (TE)

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.