Description

The purpose of the Director of Operations position is to oversee the overall management, execution, direction, coordination, and development of distribution services offered to the assigned customers and their relationships; including developing and managing budgets, new business sales involvement and pricing, employee development, implementation and project management, system administration, warehouse management, and assistance in customer growth opportunities.

Responsibilities

• Leads, guides, trains, new Operational Directors
• Works closely with VP of Distribution to ensure that all facilities are profitable, and meeting company expectations
• Establishes and manages key KPIs ,internal and external, that can be measured and monitored to determine success
• Identify and record performance measurements to align with customers' goals and/or needs
• Provide format for recording measurements and monitor as needed to reach goals
• Add or remove goals challenging the operation to better serve the customer
• Proactively managed customer objectives to achieve customer retention and produce opportunity for continued growth
• Cultivate strong business relationships with customers by providing data supported analytics to direct clear understanding of current situation and drive information to support CI opportunities
• Conduct current operational best practices reviews to assist in innovative development and CI
• Assist with contract renewal and pricing
• Manage employee talent pool and assist site managers with development/mentoring opportunities
• Hold team accountable for execution of internal and external commitments
• Review and interact with sales team to drive business unit growth
• Responsible for Carrier procurement and Carrier Management
• Create a culture of continuous quality improvement and maintain reporting of improvement actions
• Provide annual budget for management review
• Monitor P&L monthly and make necessary adjustments to sustain profitability
• Assist with the analytics, design, and implementation/onboarding of new accounts
• Assist with implementation of productivity improvements (Six Sigma, 5S)
• New business startup project management to include:
  • Requires on site presence until steady state checklist approval
    • Time off, including vacations, during this period require SVP/VP approval
  • Process/system implementation
  • Startup KPIs established and reviewed with customer daily and/or weekly
  • Site Management Training
• New business transition to steady state:
• Startup transition checklist complete
• Approval signature of SVP or VP

Knowledge, Skills, and Abilities

• Strong knowledge of distribution services, automation and value added services.
• Good negotiation skills and contracting/procurement experience
• Detail oriented with strong multi-tasking skills
• ⁠Ability to handle multiple projects concurrently
• Demonstrated management and leadership skills
• Self-motivated with strong time management skills
• Advance knowledge and skills with technology (WMS, LMS, Excel, Word, Power Point, Access, and Office 365)
• Vast knowledge of warehousing and 3rd/4th Party Logistics

Education/Experience

• B.A. or equivalent in a related business (ie. Public Administration, Finance, Logistics, Business Administration or related area)
• 10-12 years of related experience in Logistics, Distribution or Supply Chain Management
• 3-5 years of executive experience within a Corporate Office setting
• P&L Management experience

PI281956411