Description

• Design and deliver remote training programs focused on spoken Cantonese for customer service representatives
• Draft structured training schemes, including curriculum, session plans, and assessment methods tailored to customer service center needs.
• Conduct live and recorded vocal training sessions, ensuring clarity, tone, and professionalism in Cantonese communication.
• Collaborate with business stakeholders to align training content with customer interaction standards, regulatory expectations, and service KPIs.
• Evaluate trainee performance and provide feedback and coaching to improve fluency and customer handling skills.
• Support onboarding programs for new hires and refresher training for existing staff.
• Maintain training documentation and update materials based on feedback and evolving business needs.

• Native proficiency in spoken Cantonese.
• Experience in training delivery, preferably in customer service environments.
• Strong understanding of customer service workflows, including call handling, escalation, and complaint resolution.
• Ability to create engaging training content and adapt delivery styles to different learner levels.
• Excellent communication skills in Cantonese and English.
• Familiarity with digital training tools and platforms (e.g., LMS, video conferencing, voice recording tools).

• Prior experience Cantonese training
• Certification in language instruction, adult learning, or training facilitation.
• Bachelor's degree in Education, Communications, Linguistics, or related field.