Description

Job Summary:

The Administrative Support is responsible for supporting department by responding to customers, providing information, supporting select projects and initiatives, and receiving and processing data.

Duties & Essential Job Functions:

1. Welcomes and directs visitors by greeting them; answers or refers inquiries; gives instructions; schedules appointments or reservations; takes messages.
2. Prepares and produces reports and document by recording and delivering notes in meetings; maintains contact lists, researching, analyzing and summarizing information and trends; coordinates and completes project requirements.
3. Provides office support by receiving, completing, verifying and evaluating information; preparing and distributing mailings; establishing and maintaining file system; producing reports.
4. Prepares and supports processing of invoices, contracts, new vendor requests and expense reports in Jaggaer and Concur systems.
5. Supports sales by pricing and displaying merchandise; explaining merchandise and services to customers; obtaining merchandise selected by customers; preparing merchandise for delivery.
6. Engages with vendor relationships and processes for procuring and ordering supplies and promotional items.
7. Supports logistics for select events including set up, catering, technology preparation and materials.
8. Maintains security by accepting delivery of packages; issuing equipment; monitoring equipment location and return. Upholds a high level of confidentiality and professionalism in handling sensitive information.
9. Maintains safe and clean reception area by complying with procedures; posting informational notices; reporting needed repairs.
10. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
11. Performs other related duties as assigned.

Required Education & Experience:

• High School diploma or GED equivalent.
• 1 year of basic office experience.

Preferred Education & Experience:

• Experience uploading and editing content to basic website tools.

Required Licensure/Certification/Specialized Training:

• Microsoft Suite Experience including Word, Excel, etc.

Preferred Licensure, Certification, and/or Specialized Training:

• Basic website and customer relationship management software experience

Knowledge, Skills & Abilities:

• Knowledge of basic office techniques.
• Knowledge of basic customer service techniques. Solutions-oriented mindset.
• Skill in Microsoft Outlook, Word, Excel, PowerPoint and complex calendaring. Proficiency using Zoom or other online meeting software.
• Skill in effective written and verbal communications.
• Ability to balance multiple projects simultaneously.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.

TCU Annual Security Report & Fire Safety Report Notice of Availability

Texas Christian University is committed to assisting all members of the campus community in providing for their own safety and security. TCU's Annual Security Report and Fire Safety Report is published in compliance with the Jeanne Clery Disclosure of Campus Security Policy & Campus Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act. This report includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by the University, and on public property within, or immediately adjacent to and accessible from the campus. The statements of policy contained within this report address institutional policies, procedures, and programs concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, emergency notifications and timely warning of crimes, sexual and interpersonal violence, and personal safety at TCU. Additionally, this report outlines fire safety systems, policies and procedures for on-campus housing facilities, as well as residence hall fire statistics.

The Annual Security Report and Fire Safety Report can be found on the TCU Police Department website at https://police.tcu.edu/annual-security-report, or a paper copy of the report may be obtained by contacting the TCU Police Department at 817-257-7930, or via email at police@tcu.edu.