Description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:

Supervises activities of regular associates and temporary workers. Assesses production schedules and labor-hour requirements for completion of job assignments. Adheres to company policies and procedures to ensure compliance. Enforces safety regulations. Evaluates and assesses production methods, performances and efficiency for improvements and/or changes. Prepares and administers associate performance evaluations. Determines time and production standards and maintains records. Must have a "can-do", "make-it-happen" attitude. This is demonstrated by displaying the ability to use perseverance and initiative in order to ensure top performance, quality and service to our stores. Responsible for developing and maintaining an open, engaging labor relations environment which remains issue free.

ESSENTIAL FUNCTIONS:

• Manage hourly team to ensure timely and accurate processing and distribution of merchandise to stores
• By effectively using the MAP (Managing Associate Performance) process, train, assess, motivate, coach, and evaluate associates in all areas of job duties using established methods and standards.
• Ensure rapid, accurate movement and processing of merchandise using established engineered methods and standards.
• Organize and prioritize daily work orders and staffing needs to meet production goals.
• Responsible for accuracy/quality of work for all assigned regular & temp associates.
• Responsible for creating an effective team culture which recognizes individual and team performance, while maintaining an issue free environment in a demanding work environment.
• Establish and maintain strong working relationships with other Area Supervisors, DC Operations Management, and all support departments.
• Conduct daily huddle meetings to communicate important daily events & priorities.
• Assist with the coordination of associate training/meetings for subjects such as safety, human resources, new process orientation, and other subjects as conditions necessitate.
• Enforce policies/procedures and safety regulations, providing appropriate constructive & positive consequences to team for managing safe working behaviors.
• Conduct corrective action meetings regarding job performance, attendance and behavior with associates, in compliance with company policies and procedures, including the separation process when direct reports are to be separated from employment.
• Utilization of HR Services by:
• Using provided resources and tools, refer or answer non-exempt questions re: payroll, benefits, policy, who to contact
• Support required HRS investigations; engage with necessary parties for initial fact-findings, document findings and escalate to HRS using email template
• Write and administer corrective actions and non-exempt separations.
• Contact HRS regarding any accommodation issues as they arise
• Follow HRS Management Reference Guide for compliance with established processes and company policies
• Ensure associates follow the DC Pay-to-the-Punch guidelines, to include the timely administration of the missed punch process for Payroll
• Partner with the Transactional Talent team for on-boarding, job-posting, inquiries, etc. as needed
• Manage all administrative tasks and functions for responsible area.
• Perform internal realistic job previews in accordance with the Job Posting Process.
• Prepare associate evaluations and administer reviews with the assistance of the DC Merchandise Manager.
• Maintain daily paperwork, such as time and production records.
• Assist merchandise processors with paperwork, ticketing problems and troubleshooting orders.
• Provide updates to DC Merchandise Manager on production planning information and needs/problems of the area.
• Miscellaneous functions and responsibilities:
• Work on special projects as needed.
• Attend and help plan any special events planned for his/her team.

COMPETENCIES:

• Interpersonal Skills
• Communication
• Collaboration
• Drives Results
• Adaptability
• Leadership
• Planning & Organizing
• Commitment

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• BS degree or two years supervisory experience in a production or merchandising function (preferred).
• Developed written and verbal communication skills, as well as organization/prioritization skills are necessary.
• Excellent interpersonal skills, ability to work collaboratively across multiple shifts/departments is required.

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in a warehouse environment, primarily on a concrete floor. The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Occasional Requirements: Job requires bending, kneeling, reaching, and lifting up to 50 pounds.

Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:

Hourly Associates of varying classifications, including Checker, Marker, Packer, Material Handler, Splitter, Loader, Unloader, Inductor, etc.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.