Description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:

Supervises and participates in activities of regular associates and/or temporary workers. Assesses production schedules and man-hour requirements for completion of job assignments. Interprets company policies and procedures to ensure compliance and adherence. Enforces safety regulations. Evaluates and assesses production methods, performances and efficiency for improvements and/or changes. Prepares associate performance evaluations and assists in the administration of reviews. Determines time and production standards and maintains records. Must have a "can-do", "make-it-happen" attitude. This is demonstrated by displaying the ability to use perseverance and initiative in order to ensure top performance, quality and service to our stores. Responsible for developing and maintaining an open, engaging labor relation's environment that remains issue free.

ESSENTIAL FUNCTIONS:

• Trains, assesses, motivates, coaches, and evaluates associates in all areas of job duties using established methods and standards.
• Establishes and maintains strong working relationships with other Area Supervisors, DC Operations Managers, and Human Resources.
• Ensures rapid, accurate movement and processing of merchandise using established-engineered methods and standards.
• Responsible for quality of work for all associates; regulars and temporaries.
• Enforces policies and safety regulations.
• Prepares associate evaluations and administers reviews with the assistance of the DC Operations Manager.
• Organizes and prioritizes daily work orders and staffing needs to meet production goals.
• Provides updates to DC Operations Manager on production planning information and needs/problems of the area.
• Conducts disciplinary meetings regarding job performance with associates, in compliance with company policies and procedures.
• Performs job applicant interviews and makes hiring decisions.
• Participates in the separation process when direct reports are terminated.
• Works on special projects as needed.
• Maintains daily paperwork, such as time and production records.
• Assists merchandise processors with paperwork, ticketing problems and troubleshooting orders.
• Develops and monitors statistics pertinent to department productivity and service standards.
• Facilitates associate training/meetings for subjects such as safety, human resources, new process orientation, and other subjects as conditions necessitate.
• Other job duties as assigned.

COMPETENCIES:

• Communication
• Interpersonal Effectiveness
• Planning and Organizing
• Technical Competence
• Teamwork

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Strong written and verbal communication and organization skills are necessary.
• Excellent interpersonal skills are required.
• Familiarity with the following technical equipment: radio frequency/bar code scanners, and Rapid Pak System.
• Ability to lift up to 40 lbs. on occasion.
• Minimum of two years supervisory experience in a production or merchandising function.

SUPERVISORY RESPONSIBILITIES:

Checker/Marker/Packer

Material Handler

Shipping & Receiving

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.