Description

We are seeking a highly analytical and client-focused Business Analyst to support the successful delivery of AI-driven solutions. Reporting to the Director - Customer Success, you will work closely with clients and internal teams to gather requirements, analyze business processes, generate insights, and ensure solutions align with customer objectives. You will play a key role in enhancing delivery quality, improving customer satisfaction, and driving operational excellence.

Requirements
Client Requirements Gathering & Analysis

• Engage with clients to understand business objectives, challenges, and requirements.
• Translate business needs into clear functional requirements, workflows, and specifications.
• Document use cases, requirements, and deliverables throughout the project lifecycle.

Data Analysis & Reporting

• Analyze operational and client data to identify trends, performance gaps, and opportunities for improvement.
• Generate actionable insights to enhance delivery processes and customer engagement.
• Develop reports, dashboards, and visualizations using tools such as Excel, Power BI, or Tableau.

Process Improvement & Optimization

• Identify and implement process improvements to enhance efficiency, quality, and client satisfaction.
• Collaborate with cross-functional teams to streamline and standardize delivery processes.
• Support the implementation of best practices in project management, documentation, and communication.

Stakeholder Management & Collaboration

• Act as a liaison between client-facing and technical teams to ensure alignment on requirements and delivery timelines.
• Work closely with Product, Engineering, and Customer Success teams to ensure successful solution delivery.
• Facilitate workshops, meetings, and training sessions while documenting outcomes and feedback.

Requirements

• Bachelor's degree in Business, Computer Science, Finance, or a related field.
• Minimum 3 years of experience as a Business Analyst or in a similar role within a technology-driven environment.
• Strong experience in Procurement and/or ERP implementation projects.
• Strong analytical and problem-solving skills with the ability to translate business requirements into actionable solutions.
• Excellent written and verbal communication skills with the ability to effectively engage both technical and non-technical stakeholders.
• Strong presentation skills and the ability to communicate clearly and professionally.
• Ability to communicate business concepts, processes, and ideas concisely while adapting to different audiences.
• Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau.
• Familiarity with project management tools such as Jira or Asana.
• Knowledge of AI, Machine Learning, SaaS platforms, or experience within the technology or financial sectors is an advantage.

What We Look For

• Performance-driven professionals who thrive in dynamic and fast-paced environments.
• Strong customer focus and stakeholder management skills.
• Curiosity, adaptability, and a passion for innovation.
• A collaborative mindset with a bias for action and continuous improvement.

Benefits

• An open, diverse, and inclusive environment that encourages innovation and personal growth.
• Structured learning and development opportunities.
• Exposure to cutting-edge AI and high-impact projects.
• Hybrid work policy providing flexibility between office and home.
• Competitive compensation package with healthcare, education support, leave benefits, and additional perks.

If you can confidently demonstrate that you meet the above criteria, we would love to hear from you.